Your questions

How to make a reservation?

You can make your next reservation in a Smartappart establishment through the official site: For professionals, the teams of the various establishments are at your disposal by phone: Smartappart Cherbourg: +33 (0)652 49 70 24 – Smartappart Lorient: +33 (0)782 52 33 10


How to manage my reservation?

If you wish to modify your reservation, you can contact our team: Smartappart Cherbourg: +33 (0)652 49 70 24 – Smartappart Lorient: +33 (0)782 52 33 10

In case a reservation is modified, once it is confirmed, we shall do our utmost best to satisfy our client. In case it is impossible, the client may request the cancellation of the original reservation which shall then follow the cancellation procedures on the general terms and conditions of sale.


Which payment methods are acceptable?

You could pay for your stay online with a VISA or MASTER credit card or through distance selling ( on the phone with our team) VISA, MASTER or AMEX.

For enterprises, other forms of payment are available (bank transfer, cheque etc...). It is better to consult us.


What are the services and benefits available?

Smartappart establishments offer all sorts of advantages (free or pay-per view services): Wi-Fi, Crockery kit, additional cleaning, laundry, parking, photocopies, scan etc... Consult the tab "Services" of the hotel pages on the site to know details per establishment.


How many times are the apartments cleaned?

The standard frequency is weekly and the change of bath linen twice a week. Additional services are available upon payment.


What is the presence timetable of a member of the Smartappart team?

Our teams are very present everyday especially Monday to Saturday mornings from 10am to 12pm.

Apart from this time, if you do not find anyone, you contact the managers by phone to answer all your questions.


How do I have access to my apartment?

You can enter your Smartappart with a code system. Once your reservation is confirmed by our site or the operations manager, you shall receive by email or SMS a personal code to enter your flat during the length of your stay.


What should I do if I lose my code?

If you lose your personal access code, just contact us by phone to recover it. Smartappart Cherbourg: +33 (0)652 49 70 24 – Smartappart Lorient: +33 (0)782 52 33 10


What is the price difference between a child and an adult?

The rate of the time spent in Smartappart is not calculated per person but per flat. You should choose an apartment offering the adequate number of beds.


Are animals allowed?

In accordance with our general terms and conditions of sale, animals are allowed in the group establishments if they do not disturb.


What are the access routes for handicaps?

Our residences look for the best areas with the best access for all types of handicaps, especially for mobility impairment.

Smartappart Cherbourg proposes 2 furnished apartments.

The Lorient residence proposes 13 (of which 7 are family apartments capable of welcoming 4 people).


What is the time for arrival and departure?

We welcome newcomers as from 2pm and departures right to 10am. For an anticipated arrival or late departure, kindly contact the reception.


I did not reserve the parking space, how can I add it or can I reserve on the spot?

To reserve a parking space after validating your reservation, we recommend you contact the Smartappart team by telephone before your arrival. Smartappart Cherbourg : +33 (0)652 49 70 24 – Smartappart Lorient : +33 (0)782 52 33 10


Are bed sheets provided in the flats?

Bed sheets and towels are provided during your stay.